With a total investment of CNY4 billion, China Mobile's new call center in Luoyang, Henan province, has been formally launched. The new call center is reportedly the largest of its kind in the world. It marks China Mobile's new move to realize integrated management of call centers, which were divided by administrative regions in the [...]

Chinese telecom operator China Mobile has announced that it has decided to establish its largest call center, which will have 20,000 seats, in Huaian, Jiangsu province. With an investment of over CNY2 billion, the first phase project of the call center will start construction before the end of the year and will initially provide 10,000 [...]

To meet the demands of the fast-growing 3G mobile phone users in China, the Chinese mobile phone manufacturer Coolpad has launched the first major 3G video call center in China.
According to Coolpad, this move aims to rapidly handle the service issues of customers with the help of the new 3G technologies and to enhance customers' [...]

Huawei has announced that the company won the bid for the system upgrading project of China Post's 11185 customer service call center.

China Mobile (CHL) is investing more than CNY600 million for building an operations center in Tianjin Airport Industrial Park.